Ticket Terms

Passengers, according to Law No. 3709/2008, are required to arrive at the ship no later than half an hour before the scheduled departure or, if traveling by vehicle, to be at the loading point 1 hour before departure. The driver is required to load and unload their vehicle. Vehicle passengers are required to disembark before their vehicle is loaded onto the ship. The order of priority for loading vehicles is determined by the Port Regulations of each Port Authority in the area where loading takes place. All passengers must be in possession of the necessary valid travel documents. The Company reserves the right to refuse boarding to any passenger who does not have the necessary travel documents. If a passenger wishes to disembark before the ship departs, they must notify the ship’s Accounting Department and take their luggage and vehicle with them, provided that it is possible to move them from the ship’s parking area.

Tickets must be issued within the deadline specified at the time of booking, which passengers will be informed of by their travel agent. Otherwise, the booking will be automatically canceled.

Tickets can be converted to open-dated tickets up to 12 hours before departure. Open tickets are valid for one year from the date of issue. Open tickets cannot be accepted for boarding unless they have been replaced with new tickets for the specific departure. If fares have increased by the date of travel, ticket holders must pay the difference; otherwise, the amount will not be refunded. Tickets can be replaced (changed) up to 2 times. Open-dated tickets and tickets that have been replaced cannot be canceled. To convert tickets to open-dated tickets, please contact the issuing agency.

Ticket cancellations can only be made by the issuing agencies and provided that the original tickets have been presented. Tickets cannot be canceled by telephone. Ticket cancellations through our company’s online booking system are made by email to booking@goldenstarferries.gr. The following cancellation fees apply, depending on the time of cancellation: 14 days to 7 days before departure, tickets are canceled with a 25% cancellation fee, while from 6 days to 12 hours before departure, the cancellation fee is 50%. After departure: Tickets cannot be canceled or converted to open-dated tickets, and date changes are not possible.

DELAYED DEPARTURE: Passengers and vehicles can board without changing their tickets. TRIP CANCELLATION: Tickets for canceled departures are not valid for boarding and must be changed for the next scheduled departure, subject to availability, with replacement of the original ticket. ATTENTION: In cases where delays are expected due to adverse weather conditions, passengers are kindly requested to contact the company’s port offices to be informed of the new departure time of the ship.

In the event of ticket loss, passengers need to purchase a new ticket in order to travel and then notify in writing the company providing lost ticket’s data (date of departure, itinerary, no. of ticket), no. of new ticket purchased and a copy of that ticket, at booking@goldenstarferries.gr. If the lost ticket is not found by the revenue department of the company to be changed to open date ticket or utilized within 1 year, it will be replaced by a ticket of the same type for the same itinerary. Lost ticket’s data can be found at the issuing agency and should be sent by email to the company’s central offices.

The Company makes all effort to ensure that timetables are kept but reserves the right to make changes without prior notice if necessary.

Check-in of tickets upon embarkation and during the trip is conducted by the ship’s inspecting officers. During check-in, passengers are responsible for displaying their tickets and other documentation that justifies a ticket with discount, if that is the case.

Luggage should be placed on special locations of the ship, complying with the crew’s indications. Valuables should not be left in luggage. Valuables should be handed to the Purser’s office for safekeeping. Company is not responsible for any loss of money, precious items or luggage in the public areas of the ship, vehicles or cabins. Passengers are entitled to carry baggage up to 50 kg.

There are specially designed cabins and suitable areas to better serve passengers with special needs. The number of these cabins is limited, so it is necessary to book seats in advance.

Children who are not accompanied by adults are allowed to travel from the age of 15 to 17, provided they have a written authorization/declaration signed by both parents or guardians. Otherwise, or if they are 14 years old or younger, they will not be allowed to board. This authorization must bear the certified signature of the parents/guardians, who declare that they bear full responsibility for anything that happens to the minor child during the trip or for any damage caused to them by third parties. The original statement must be issued in duplicate for each route so that the passenger can show one to the issuing agency and keep the other with them to inform the ship. Under no circumstances shall the company be liable if, due to insufficient documents and/or identity certificates, the competent ship officers or port authorities do not allow boarding. Download the form here or find it at our company’s local port offices.

Unaccompanied Minors Form

For unaccompanied vehicle transport, please contact your local port authority offices. Once sufficient availability has been confirmed and the relevant form has been completed, you can complete the process.

Based on the current regulatory framework, for the transport of electric vehicles (purely or rechargeable – Plugin) on our company’s ships, the battery charge level must not exceed 40% of its total capacity. If the vehicle uses LPG or natural gas, the fuel tank must not contain more than 50% of its capacity. The transport of alternative fuel vehicles (AFVs) – i.e. hybrid, purely electric vehicles, as well as vehicles that use liquefied or compressed gas fuels – in the event of a malfunction in the fuel system, tanks, or accumulators, when these have not been removed. The driver/owner of the vehicle is solely responsible for ensuring that the vehicle is in good working order. The unaccompanied transport of alternative fuel vehicles (AFVs) – hybrid, purely electric, and those using liquefied or compressed gas fuels – is also prohibited.

Passengers traveling with companion, therapy, or assistance animals must declare this when booking/issuing their tickets. Zero-fare tickets are issued for animals. To issue the ticket, the pet’s registration number, size, and category (assistance, companion) are required. Small animals weighing up to 10 kg may accompany their owners on all categories of ships and in all public areas, provided they are transported in special cages/ carrying bags and have the necessary health and vaccination certificates. For large animals weighing 10 kg and above, specially designed pet accommodation areas are available. Passengers are not allowed to stay in these areas on high-speed ships. Large pets are not allowed in enclosed public areas on both conventional and high-speed ships, except for service animals that assist persons with disabilities, which must be transported in specially designed carriers with the necessary certificates. Pets are only allowed on the passenger decks of the ship if they are on a leash/harness under the supervision and responsibility of their owner. Special pet cabins are available. The number of these cabins is limited, so it is necessary to book a place in advance. For hygiene reasons, pets are not allowed to stay in other cabins (except the special ones). Passengers traveling with pets must always have their pet’s recently updated health booklet with them and are responsible for their pet’s care, safety, and hygiene. Unaccompanied pets are not accepted.

In case passengers lose or find an item during the trip, they are kindly requested to inform the ship’s reception immediately and before disembarking. For any information after disembarkation, please contact the company’s Head Office by sending a written message to general@goldenstarferries.gr.

For security reasons, all passengers and items carried on board may be subject to inspection. Persons who refuse to comply will be denied boarding and reported to the local Port Authorities. Passengers must present their ticket, passport, identity card, or other valid travel documents to the authorized ship personnel. The company reserves the right to refuse boarding if the passenger does not have the required travel documents and cannot prove their identity beyond any doubt. After boarding, disembarkation is not permitted without the permission of the ship’s officers. If a passenger wishes to cancel their trip after boarding, they must remove their luggage and vehicle from the ship (if possible). If you are carrying a weapon, please declare it upon boarding. In the case of flights, it is advisable to allow at least two to three (2-3) hours between the estimated arrival at the port and the flight departure time.

For any questions, comments, or observations, passengers can contact us by phone at 212-2224000 or by email at: general@goldenstarferries.gr.

Complying with the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessel’s cabins. Passengers may smoke in the designated areas on the open outer decks.